The security industry has changed tremendously in the past few years. Hiring practices have changed and overly aggressive styles of operation are no longer in favour. Instead, the objective is to hire and train security staff who demonstrate a more polite and professional approach to security, while still providing excellent customer service. Jonathan Murray, President of Operations at Shield Security Services and his senior management team have decided to adhere to this new and very effective approach. As a result, Shield Security Services succeed in providing service of the highest-quality while maintaining the trust and respect of clients.